Privacy Policy

Who we are

This website (cmotorsport.com) is run by Cuevas Motorsport LLC (“Cuevas Motorsport,” “we,” “us”), an auto repair shop in Cleveland, TX. This policy covers the website, online booking, invoices and the emails and text messages we send. It does not cover websites of other companies that we link to.

Information we collect

Information you give us

• Contact details: your name, mobile phone number and (if you choose) email address.
• Vehicle details: year, make, model, VIN, mileage and anything you tell us about the problem.
• Service address: where we should go, if you choose mobile service.
• Appointment details: the services, day and time you choose.
• Payment records: invoice amounts, payment method and whether an invoice is paid. Card and Apple Pay payments are handled by Stripe; we never see or store your full card number. For Zelle or bank transfers we see the sender name and amount that our bank shows us.
• Messages: what you tell us by phone, text or email.

Information collected automatically

• Basic technical data: like any website, our hosting provider receives your IP address, browser type and the pages you request, and keeps short-term logs for security and troubleshooting.
• Map and review content: the shop map loads map images from map providers, and Google reviewer photos load from Google. Those providers receive your IP address when your browser loads them.

Information saved only on your device

To make booking faster next time, vehicles and addresses you book with are saved in your own browser (“local storage”). This stays on your device; we can’t see it. You can delete any saved item with the trash icon on the booking page, or clear it in your browser settings. See our Cookie Policy.

How we use your information

• To schedule, confirm, change and carry out your service, at our shop or at your address.
• To order the right parts for your vehicle (that is why we ask for the VIN).
• To contact you about your appointment, your vehicle and your invoice.
• To send invoices and receipts and to process payments.
• To keep service records for your vehicle, warranty questions, taxes and accounting.
• To protect our customers and our business from fraud and abuse, and to follow the law.

We do not sell your personal information, share it for targeted advertising, or use it for profiling that has legal or similarly significant effects.

Text messages (SMS)

If you check the box to receive text messages when you book, or otherwise agree to receive texts from us, we will text you about your appointment (requests, confirmations, changes and reminders) and your invoices. These are service messages, not advertising.

• Message frequency varies depending on your appointments. Message and data rates may apply.
• Reply STOP at any time to stop receiving texts. Reply HELP for help, or call (555) 555-0123.
• Agreeing to texts is not a condition of buying any service. You can always book by phone instead.
• Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. We only share your number with the text message provider that delivers our messages for us.

Who we share information with

We share information only with companies that help us run the business, and only what they need:

• Payments: Stripe, to process card and Apple Pay payments.
• Messages: our text message provider (such as Twilio) and our email provider, to deliver messages.
• Hosting and data storage: our website host and database provider, which store our records securely.
• Maps and reviews: Google and map image providers, as described above.
• When required by law: to respond to valid legal requests, to protect rights and safety, or to collect unpaid amounts.
• Business transfer: if the business is sold or merged, customer records may transfer to the new owner, who must follow this policy.

How long we keep information

We keep appointment, vehicle and invoice records as long as needed to serve you and to meet tax, accounting and legal requirements, generally up to seven years. Technical logs are kept for a short time. When we no longer need information, we delete it or make it anonymous.

How we protect it

The website uses encrypted connections (HTTPS). Our records are stored with providers that use industry-standard security, and only authorized staff can sign in to see them. No system is perfectly secure, but we work to protect your information and will notify you if a breach affects you, as the law requires.

Your choices and rights

You can ask us to:

• tell you what personal information we have about you and give you a copy;
• correct information that is wrong;
• delete your information (we may need to keep some records, like invoices, when the law requires it);
• stop sending you text messages (reply STOP) or emails.

To make a request, call or email us using the contact details below. We will confirm your identity (for example, by matching the phone number on your appointment) and respond within 45 days. If we decline your request, you can appeal by replying to our answer, and we will respond to your appeal within 60 days. If you are a Texas resident and are not satisfied, you may contact the Texas Attorney General. We will never treat you differently for using these rights.

Do Not Track and Global Privacy Control: we don’t use tracking or advertising cookies, so there is nothing to opt out of. We honor these browser signals anyway.

Children

Our services are for adults. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

If we change this policy, we will post the new version here and update the date at the top. Important changes will be clearly noted on this page.

Contact us